by CG Lynch: "Microblogging in real-time applications like Twitter and Facebook has forced us to reevaluate how we utilize older communication technologies like instant messaging (IM) and e-mail. As Andrew McAfee (@amcafee) has pointed out, social software is by no means a replacement for those technologies inside businesses. But when used properly along side them, it can eliminate the time you waste finding the right people and information to do your job."
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